Frequently Asked Questions
Below are the most common questions customers have asked us about our software
and services here at Alpine Snow.
I have a corrupted file, can
you recover it for me?
Possibly. You may send your file to our partner
PasswordForce.com, which supports dozens of file
types for either password or data recovery. Most Office Documents can be
repaired from corruption such as Word, Works, WorkPerfect, Access, Excel,
PowerPoint, and Money files. Other files such as Photoshop, PDF, ZIP, and
image files are also supported.
How do I uninstall any of
In some cases due to 3rd party
uninstallers or System Restore, there may be no shortcut to the uninstaller for
our software on the Start Menu. If that is the case, you will need to find the
location that you installed the program to, run "unins000.exe" or "Unwise.exe",
and follow the uninstaller instructions.
When I use MS Access Password Recovery, my recovered password shows up like "RºlGVŽŽŽŽ£„ŽŽŽŽ".
What can I do?
Your Access database was probably not saved in a
version of Access that MS Access Password Recovery supports. MS Access
Password Recovery recovers passwords only to Microsoft Access 2000 files and
below. You may upload your Access database to our partner
PasswordForce.com and your password can be
recovered for free.
Can you hack into my friend's ISP or E-mail
We will not help anyone hack into anyone's ISP or E-mail account.
We will not even respond to such requests.
When I run some of your
programs, I get an error message about a .DLL file missing or out of date. How
do I fix this?
This is a rare problem that usually happens on old computers that do not have
the necessary runtime files installed. Download the
DLL Update installer and
then restart your computer and try to run the software again.
How can I recover my lost
for forgotten Windows password?
Our password recovery partner at
PasswordForce.com provides a solution using a combination of free open
source software and hash matching to recover most Windows passwords. This
service is currently free.