Frequently Asked Questions

The following are common questions people asked us about our software products at Alpine Snow.

Do the Save Keys log files just keep building?
Yes, but we do recommend that you delete the log file once in a while, especially if you encrypt the log file.

Is Save Keys really invisible?
Yes, unless you have special programs that display all the programs or processes used by Windows.

When I use VBA Password Recovery to change an Office 2000-2003/XP password, I get an error. What happened?
If the error you received while using this product is "Sorry, Can't change password for this file", this means that the VBA file is possibly corrupt or not supported by our tool. If you receive this message, simply E-mail us the VBA file or upload it using our password recovery service and we will repair the file and send you the password for free (providing that you have purchased the full version of this product).

What is the difference between Save Keys 5.1 and 6.0?
Save Keys 6.0 is the newer, it is more memory efferent, has better password protection, but does not have as many options as Save Keys 5.1. Save Keys 5.1 works on both English and German versions of Windows and English and German keyboards. Save Keys 6.0 "hooks" the keyboard to get the keys typed and Save Keys 5.1 "picks up" keys using a different method. Some programs prevent passwords from being recorded by key recorders by "unhooking" the text boxes that the passwords are typed into. Save Keys 6.0 will sometimes not be able to record such passwords, but Save Keys 5.1 can.

How do I uninstall any of your products?
There may be no shortcut to the uninstaller for our software on the Start Menu.   If that is the case, you will need to find the location that you installed the program to, run Unwise.exe, and follow the instructions.

I ran Password List Recovery and none of the Windows PWL files were processed. What is wrong?
Password List Recovery will show all PWL usernames and passwords in the PWL file of the current Windows user. For example, if you are currently logged into Windows as "John," then all the usernames and passwords in "john.pwl" will be displayed. This program does not work for Windows NT/2000/XP. To access the same type of information displayed by Password List Recovery for Windows NT/2000/XP, you will need to use Anti-Secure Ultimate Password Recovery.

Will Password List Recovery show my Dial-Up Networking passwords as well as passwords to web sites?
Yes. However, sometimes Dial-Up Networking passwords are encrypted within the PWL file, but this is rarely the case.

Will I be able to get clear enough pictures with Desktop Spy that are legible enough to read someone's E-mail clearly?
Yes. When you use the highest picture quality setting on most computers, Desktop Spy will take exact pictures of the screen with no shadiness or blurriness.

When I use MS Access 2000 Password Recovery, my recovered password shows up like "RºlGVŽŽŽŽ£„ŽŽŽŽ". What can I do?
This MS Access database was probably not saved in MS Access 2000. MS Access 2000 Password Recovery recovers passwords only to MS Access 2000 files. If you want, you may send us the database and we will recover the password for free.

I have a corrupted file, can you recover it for me?
Probably not, but you may visit our partner site Office Recovery to recover corrupted files saved in Word, Access, WinZip/PKZip, Excel, Outlook, PowerPoint, Exchange, Money and other software.

Can you hack into my friend's ISP or E-mail account?
We will not help anyone hack into anyone's ISP or E-mail account. We will not even respond to such requests.

If I buy a product from you, how much tech support will I receive?
All customers and potential customers will always receive unlimited tech support.

Will you replace my program if I format my hard drive or accidentally delete it?
Yes, all that we ask is that you provide us with any information about your order, such as your order ID number or the E-mail address that you used to buy the product. We will then send you a download link to the program you bought.

How do I know my credit card payment will be secure?
Alpine Snow uses Authorize.net to process credit cards and we have our own secure server with a Certificate from Comodo.  Authorize.net is one of the most popular and well-known credit card processor and Comodo is also a trusted Secure Certificate provider.  You may visit the Authorize.net web site at www.authorizenet.com or the Comodo web site at www.comodogroup.com.